We keep our promises in writing. Our clients tend to return the favor.
We locked a jumbo rate three days before the market jumped. Other lenders in our circle re-traded their clients that week. TrustPoint honored ours to the basis point, exactly as the written confirmation said they would.
We relocated from Chicago for my husband's job and had to close before we could even visit the property twice. Diane coordinated the appraisal, the remote notary, and our employer's relocation package without a single dropped detail.
I called wanting to refinance and they showed me the math on why I should wait four months. When the numbers finally worked, they called me. That's the kind of counsel you don't forget. Saved $284 a month in the end.
As first-time buyers we didn't know an escrow account from an origination fee. Our loan officer walked us through the entire estimate line by line and sent a written summary after every call. We closed on schedule and understood everything we signed.
Two businesses, K-1 income, and a $1.6M purchase — I expected underwriting misery. They asked for everything once, up front, and their in-house underwriter actually understood my returns. Clear to close in 21 days.
Twenty-two years in the Army and this was my first VA loan. Robert's team handled my certificate of eligibility, caught a funding-fee exemption I qualified for, and saved me over $9,000 I didn't know I was owed.
The document checklist was longer than a big online lender quoted me. But everything was requested once, the communication was constant, and we closed two days early at the exact rate quoted. I'd trade a thicker checklist for a kept promise every time.
Before we touched our equity for a renovation, they modeled three scenarios and put the break-even math on paper. No pressure, no upsell. We chose the middle option and it has worked out precisely as projected.
TrustPoint financed our first home in 2015 and our relocation purchase this spring. Same firm, same standards, and remarkably, the same loan officer. That kind of continuity doesn't exist at most lenders anymore.
Start your application today. We'll earn the fifth star the same way we earned the first 733 reviews — by keeping our word.
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