Tenant Services — Keystone Property Management
Home  /  Tenants
For current & future residents

Renting with Keystone just works.

Apply online in minutes, pay rent in a couple of taps, and get maintenance handled fast. Everything you need is in one tenant portal — no paperwork, no phone tag.

How to apply

From listing to keys in four steps

A clear, fair process with no surprise fees. Most applicants hear back within 48 hours.

1

Find your home

Browse available rentals and pick the one that fits your budget and neighborhood.

2

Apply online

Complete the application in about 10 minutes. $45 fee per adult covers screening.

3

Get screened

We verify income, credit, and rental history. We'll keep you updated every step.

4

Sign & move in

E-sign your lease, pay your deposit online, and schedule your move-in date.

See what's available
💳

Pay rent online

Set it and forget it. Pay how you want, when you want — and never worry about a lost check again.

  • Free bank transfer (ACH) or pay by card
  • Turn on autopay so rent is never late
  • Split payments between roommates
  • Build credit with on-time rent reporting
  • Full payment history & receipts in your portal
Go to payments
🔧

Maintenance requests

Something broken? Report it in under a minute and track the fix from request to resolved.

  • Submit requests 24/7 with photos & notes
  • Real-time status updates & vendor ETA
  • Dedicated emergency line for urgent issues
  • Schedule access windows that fit your day
  • Vetted, licensed, and insured technicians
Submit a request
Tenant portal

One app for your whole rental life

Pay rent, request repairs, message your property manager, and find every document — all from your phone or laptop, anytime.

  • Pay rent & set up autopay in seconds
  • Submit and track maintenance requests
  • Access your lease, receipts, and notices
  • Message the Keystone team directly
  • Get renewal offers & updates first
Log in to portal Create an account
FAQ

Tenant questions, answered

What do I need to apply? +

A government-issued ID, proof of income (recent pay stubs, an offer letter, or bank statements showing income of roughly 3x the monthly rent), and contact info for prior landlords. Each adult 18+ submits their own application and pays the $45 screening fee.

How long does approval take? +

Most applicants receive a decision within 48 hours once all required documents are submitted. We'll keep you updated by email and text throughout the process.

What's the security deposit? +

Standard deposits are equal to one month's rent. Well-qualified applicants may be offered a reduced deposit. The exact amount is listed on each rental's detail page.

Can I have pets? +

Many of our homes are pet-friendly. Pet policies, deposits, and monthly pet rent vary by property and are listed on each listing. Service and assistance animals are always accommodated per fair-housing law.

How do I pay rent? +

Through your tenant portal. Free ACH bank transfer or pay by card. You can enable autopay, split rent with roommates, and view your full payment history anytime.

What if something breaks after hours? +

Submit a request through the portal anytime, or call our 24/7 emergency maintenance line for urgent issues like leaks, no heat, or lockouts. We dispatch licensed, insured vendors fast.

Ready to find your next home?

Browse open units across the metro and apply online today. No application-fee surprises.

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